Privacy Policy

1. Introduction

Risqly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our website, application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, organization details)
• Contact and customer data imported from integrated CRM systems (Salesforce, HubSpot)
• Email content and communications sent through our Service
• Integration credentials and OAuth tokens for third-party services (Gmail, Google Sheets, Intercom)
• Support requests and feedback

2.2 Automatically Collected Information

• Usage data and analytics (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Log data and error reports
• Cookies and similar tracking technologies

2.3 Third-Party Data

We may receive data from third-party services you connect to our Service, including CRM systems, email providers, and other integrations. This data is processed according to the permissions you grant and the terms of those third-party services.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To process and manage your account and organization
• To send emails and communications on your behalf through connected email accounts
• To sync and analyze customer data from integrated CRM systems
• To generate AI-powered task suggestions and email drafts
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To communicate with you about updates, support, and marketing (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as cloud hosting, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information.

4.2 Integrated Services

When you connect third-party services (e.g., Gmail, Salesforce, HubSpot), we may share necessary information to enable those integrations. Your use of third-party services is subject to their respective privacy policies.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities, including marketing communications
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at rylan@risqly.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use analytics services (such as Mixpanel) to help analyze how users use the Service. These services may use cookies and other tracking technologies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: